ffective Date: July 29, 2025
Last updated: July 29, 2025
At My Tape, we strive to ensure that all users are satisfied with their purchases. However, we understand that there may be situations where a refund is necessary. Below is our official refund policy that outlines the terms and conditions for requesting a refund.
You may be eligible for a refund if:
The item is broken or malfunctioning
The product does not work as described or causes critical errors, even after troubleshooting with the author.
The item is significantly different from the description
The functionality, appearance, or features described on the product page do not match the actual product.
The file is missing or corrupted
The downloadable archive is incomplete or cannot be opened properly.
You purchased the same item multiple times by mistake
In the case of accidental duplicate purchases made within 24 hours.
Refunds will not be issued in the following cases:
You changed your mind after purchase
You no longer need the item
You do not have sufficient technical knowledge to use the item
The item did not meet your personal expectations (but works as described)
You requested a refund after downloading the product and using it
You failed to read the product description before purchase
Submit a support ticket via your account with the subject “Refund Request”.
Include your order number, product name, and a detailed explanation of the issue.
Our support team will review your request within 3–5 business days.
If the refund is approved, the amount will be returned to your original payment method within 7 business days.
We reserve the right to refuse a refund request if we determine that:
The item has been downloaded and used
Abuse of the refund policy is suspected
The claim is fraudulent or intentionally misleading
For questions regarding refunds or this policy, please contact us:
📧 Email: support@mytape.co.uk